fh99's Privacy Policy — Your Data Is Our Responsibility
Every piece of personal information you provide on the fh99 platform is kept secure through SSL encryption and strict security protocols.
Introduction & Scope
This Privacy Policy ("Policy") is issued by the organisation that operates the fh99 platform and applies to the https://fh99.bar website and all associated services. The purpose of this Policy is to clearly inform you about what kind of information fh99 collects, why it collects it, how that information is used, and what measures we take to protect your data.
By creating an account or starting to use our services on fh99, you are considered to have consented to all terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.
Data Collection & Use
Information We Collect
fh99 may collect the following categories of information as needed to provide its services:
- Identity information: Full name, date of birth, national identity card number or passport number (for age and identity verification).
- Contact information: Email address, mobile number, and postal address.
- Financial information: Account details related to bKash, Nagad, Rocket, Upay, or bank transfers (for transaction verification — full account numbers or PINs are never stored).
- Technical information: IP address, browser type, device information, cookies, and session logs.
- Transaction and gaming information: Deposit and withdrawal history, betting activity, and bonus usage data.
How We Collect Information
fh99 collects information in the following ways:
- Information provided directly: Data you voluntarily submit when filling in registration, login, deposit, and withdrawal forms.
- Automatically collected information: When you browse our website, certain information is collected automatically through cookies, pixel tags, and other tracking technologies.
- Information from third parties: Relevant information may be obtained from identity verification services or payment processing organisations.
Purposes of Data Use
The information collected is used for the following legitimate purposes:
- Creating, verifying, and managing accounts.
- Processing financial transactions including deposits and withdrawals.
- Providing bonuses, promotions, and VIP benefits.
- Preventing fraud, money laundering, and deceptive activity.
- Providing customer support and resolving complaints.
- Ensuring responsible gaming and identifying problematic behaviour.
- Improving service quality and enhancing the user experience.
- Complying with applicable laws and regulations.
Data Retention Period
fh99 retains your information only for as long as it is needed to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, certain information may be retained for a specified period to satisfy specific legal requirements. Once that period has passed, the data is securely deleted or anonymised.
Data Sharing & Third Parties
Sharing Data with Third Parties
fh99 never sells or rents your personal information. However, data may be shared with specific third parties in the following limited circumstances:
- Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners — for processing transactions.
- Identity verification services: For completing the KYC (Know Your Customer) process.
- Legal authorities: In response to government or judicial orders under applicable law in Bangladesh.
- Technology service providers: For server hosting, cybersecurity, and analytics services — these third parties operate under strict confidentiality agreements.
International Data Transfers
fh99 primarily serves users in Bangladesh. However, some technology infrastructure may operate internationally. In such cases, any international data transfer is carried out with appropriate encryption and security agreements in place to ensure your data remains protected.
Cookies & Tracking Technologies
The fh99 website uses cookies and similar technologies for the following purposes:
- Essential cookies: To ensure the basic functionality of the website, such as maintaining login sessions.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To monitor website usage and improve services.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause parts of the website to not function properly.
Security Measures & Your Rights
Data Security Measures
fh99 applies industry-standard security measures to protect your personal information:
- SSL/TLS encryption: All communication between the website and our servers is encrypted using the latest SSL/TLS protocols.
- Data encryption: Stored sensitive data is protected with AES-256 encryption.
- Access controls: Only authorised staff can access user data, and only on a need-to-know basis.
- Regular security audits: Cybersecurity assessments are conducted regularly through third parties.
- Two-factor authentication: Two-factor authentication is available for additional account security.
- Secure payments: All financial transactions are processed through encrypted channels.
That said, no system on the internet is completely impenetrable. You are advised to keep your password confidential and to report any suspicious activity to us immediately.
Your Privacy Rights
As a fh99 user, you have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of any inaccuracies in your personal information.
- Right to erasure: In certain circumstances you may request that your data be deleted, though this may not be possible where legal obligations apply.
- Right to restrict processing: In certain circumstances you may request that the use of your data be limited.
- Right to object: You may object to marketing communications.
- Right to data portability: You may request your data in a structured, commonly used format.
To exercise these rights, please contact our support team. We will process your request as promptly as possible.
Protection of Minors' Data
fh99 provides services only to those aged 21 and above. We do not knowingly collect or store personal information from any minor. Age verification is mandatory during registration. If we determine that a minor's data has been collected by mistake, it will be deleted immediately and the associated account will be closed.
Marketing Communications & Policy Changes
Marketing Communications
With your consent, fh99 may contact you about the following:
- New promotions, bonus offers, and special benefits.
- Notifications about new games or services being launched.
- Important platform updates and maintenance information.
- Supportive messages related to responsible gaming.
You may stop receiving these communications at any time by using the "opt out" option in marketing emails or by informing our support team directly. However, important transactional and account-related notifications will always be sent.
Changes to This Policy
fh99 reserves the right to change, revise, or update this Privacy Policy at any time. For significant changes:
- A notification will be sent to your registered email at least 30 days before the change takes effect.
- The change will be clearly announced on the website.
- The date on which the new policy takes effect will be stated.
If you continue using fh99's services after the new policy takes effect, it will be assumed that you have agreed to the updated policy.
Responsible Gaming & Data Use
The Role of Data in Responsible Gaming
fh99 actively analyses data relating to your gaming behaviour in order to promote responsible gaming. The purpose of this analysis is to:
- Identify problematic gaming patterns and provide assistance where needed.
- Keep self-imposed limits (temporary breaks, deposit limits) in effect.
- Process self-exclusion requests appropriately.
Data collected for this purpose is used solely to protect the user and is not shared for marketing or with third parties. For more details on responsible gaming, please visit our Responsible Gaming page.
Get in Touch with Us
Privacy Requests & Enquiries
Contact us for any questions about this Privacy Policy, requests to access or delete your data, or any other privacy-related matter. Our team is able to assist you in both Bengali and English.
Play Safe with fh99
Enjoy the best gaming experience with your information kept safe.
Log in to fh99