fh99 Responsible Gaming —
Keep the fun within limits
fh99 believes entertainment should always be safe and controlled. We offer deposit limits, self-exclusion, and 24/7 support — so gaming stays enjoyable at all times.
What is Responsible Gaming?
Responsible gaming means enjoying online gaming where entertainment always remains the main purpose — not a way to make money. At fh99, we want every player to stay aware of when gambling can cross the line from fun to a problem.
Online casino and betting are inherently risky — winning and losing are equally possible. That is why setting your own limits in advance, keeping track of time, and taking breaks when needed are the marks of an aware player.
fh99 always follows this principle: fun first, everything else second. The platform is exclusively for players aged 21 and above. We use strict verification measures to prevent access by minors.
Our Core Commitments
- Player protection comes first
- Transparent terms and conditions
- Free support for players with gambling problems
- Minors are strictly prohibited from access
- Option to set personal limits
- Account time-out or closure at any time
Our Protection Tools
You can set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Increasing it requires a waiting period — this is an intentional precautionary measure.
Feeling tired or stressed? At fh99 you can temporarily close your account for a set period on your own — from 24 hours up to 6 weeks. During this time, login and betting will be completely disabled.
If you feel that gaming is going beyond your control, choose self-exclusion. It can be applied for a minimum of 6 months or made permanent. Our support team will help you through the process.
Set in advance the maximum amount you can lose within a given period. When the limit is reached, your session will close automatically — keeping you protected from further losses.
If you run into trouble at any time, our Bengali-speaking support team is ready to help via live chat and email. Contact the fh99 support team for assistance — our goal is to help, not to judge.
The Reality Check feature at fh99 reminds you at set intervals how long you have been playing. These reminders give you a moment to pause and reflect during your session.
Signs of Problem Gambling
To understand whether gambling is becoming a problem, keep the following in mind. If you notice one or more of these signs, seek help right away — it is better not to wait.
- Repeatedly playing to recover lost money and seeing gambling as a way to make up losses.
- Hiding the amount of time or money spent gambling from family or friends, and lying about it.
- Trying to stop but coming back repeatedly, and feeling a loss of control over yourself.
- Using money set aside for essential needs or borrowing money to gamble.
- Feeling restless, irritable, or agitated when not thinking about gambling.
- Neglecting work, family, or other important responsibilities in favour of gaming.
- Feeling the need to place increasingly larger bets to get the same thrill.
Ask Yourself
These simple questions can give you a sense of where you stand:
- Am I spending more than my budget?
- Is gaming affecting my work or family?
- Do I feel upset after losing?
- Do thoughts of gambling come to me even when I am doing something else?
- Can I stop whenever I choose to?
If the answer to even one question is "yes", contact fh99 support.
fh99's Commitments and Policies
fh99 is not just an entertainment platform — it is a responsible community. Our team puts the wellbeing of every player first. See our core policies below:
- Age Verification: Every player's age is verified at registration. No account can be opened by anyone under 21.
- Transparent Bonus Terms: Every fh99 bonus is written in clear language — no hidden clauses.
- SSL Security: Your financial and personal information is always encrypted and protected.
- Fair Play: All game results are determined by a neutral process. No manipulation.
- Fast Withdrawals: Winnings are typically sent to your bKash, Nagad, or other payment method within 5–30 minutes.
- Recovery Support: If you develop a gambling problem, fh99 will point you toward professional help — without any judgment.
- Minor Protection: We advise parents to use family filters on devices to keep them secure from minors.
Tips for Staying on Budget
- Only bet money that you can afford to lose without it affecting your daily life.
- Decide on a fixed amount before you start playing and stop when it runs out.
- Do not place bigger bets after a loss to "chase" what you lost.
- Avoid playing when drinking alcohol or under emotional stress.
- Do not think of gaming as a source of income — it is entertainment.
- Take regular breaks and make time for other hobbies too.
Advice for Parents
To keep children away from online gambling:
- Enable parental controls on devices.
- Block gaming sites in the browser.
- Keep passwords and payment details secure.
- Have an open conversation with your children about online safety.
When You Need Help
If you feel that gambling is having a negative effect on your life or someone close to you, do not feel ashamed — take action right away. The fh99 support team will help you with complete confidentiality.
To activate self-exclusion, reduce your deposit limit, or temporarily close your account, write to us directly via live chat or get in touch by email. Our team provides support in both Bengali and English.
Remember — asking for help is a sign of strength, not weakness. fh99 is always by your side.
Contact fh99 Support
Contact us to stop problem gambling or for any kind of assistance. We are available 24 hours a day, 7 days a week.
When contacting us by email, write "Responsible Gaming Support" as the subject — we will respond promptly.
Important Information and Rules
fh99 is for players aged 21 and above only. Accounts belonging to minors are permanently closed.
The minimum deposit at fh99 is ৳500 — the same rule applies across all payment methods. Start small before depositing larger amounts.
Winnings are typically sent within 5–30 minutes. The minimum withdrawal is ৳800.
120% bonus on your first deposit up to ৳8,000. Bonus wagering requirement is 25x on the bonus amount only.
Start Playing Safely
Join fh99 — where entertainment can be enjoyed responsibly. Browse games, read the FAQ, or log in directly.